In this post I will walk you through using AnyDesk to receive help or use it to help another person. I’m going to start off with going over how to receive help because I am a techy and I often help others more than have them help me.

Use AnyDesk to receive help

First you need to download AnyDesk so go to AnyDesk.com and click the red download button.

Now that you have it downloaded you need to click the AnyDesk icon to run it.

Give the user who is helping you the AnyDesk Number. It should be a string of 9 numbers.

When they remote in you will have to click Accept before they can see your screen.

Now the user should be able to see your screen, move your cursor, etc.

How to help somebody using AnyDesk

• Install AnyDesk on your computer and open it up.
• Ask the person for their AnyDesk number (should be a string of 9 numbers)
• Type in their AnyDesk number into one of the two spots shown below

The other user will have to hit Accept before you can see their screen but once they do you should be able to see and control their computer.

That’s all there is to it… If you have questions or issues using my guide please leave a comment below and I’ll get back to you.

The Fix

First go to Control Panel àInternet Options > trusted sites ? and add your URL for Sharepoint.

Then login to your SharePoint (I used Firefox) and pick a document from > Documents > all > and I picked one at random that was an excel document

Once it opens click > Edit workbook > Edit in Excel > which should start to open the document in your local copy of excel (If you get a message about it being blocked click allow and allow and remember.)

But wait, I got this popup (which is actually an add-on for Excel). Help Document Link
So I just went ahead and picked the top option “Microsoft Office 2016” in my case (I wouldn’t use Choose and then pick Excel because that causes other issues.)

After I did that Microsoft Office asked me for a username and password to sign in.
So at the sign in screen I entered my e-mail that I use with Sharepoint
Which prompted this next screenshot. Maggie uses a Microsoft account where I use a work account so it’s important to choose the right type of account.
After you pick the right account type and sign in with the same information you use for Sharepoint and then the document should magically open.